Tracking your order
To view the status of your order, simply log-in to your account. Your account page will detail the current status of any current orders and if they have been dispatched yet for delivery.
Cancelling your order
To cancel your order, you must contact customer services in writing via email as soon as possible. It is not possible to cancel an order once it has been dispatched from our warehouse.
Returning your products
We want you to be completely satisfied with your purchases. However, if you change your mind, you must inform us that you wish to cancel within 14 working days from the receipt of your order quoting the original order number. Make sure you keep all the product packaging, instructions and other contents, as well as the included dispatch note. Once your item is returned, the agreed refund will be processed, usually within 5 working days.
How do I return a product?
If for any reason you would like to return any products you have ordered but no longer require, simply send it back to us at your own expense and we will credit your account for their value. This must be done within 14 days of the delivery date. The product must be in its original packaging and in mint condition ready for resale. We will refund any delivery charges (where charged) when a product is faulty or damaged but not when a product is unwanted. Please check you delivery carefully on arrival and notify us of any shortfalls or errors within 48 hours. We will arrange collection of any damaged items and organise replacements or a credit note. Please email us on firstname.lastname@example.org and will provide you with our returns address.
Damaged or incomplete items
If an item arrives either damaged or incomplete, you are of course entitled to an exchange, or a full or partial refund. Please note goods that have been signed for in good condition will not be entitled to a refund. If you are unsure whether your item can or cannot be returned, please contact us for more information.