Below are our FAQ's. Send us a mail if you have any further questions sales@nvboxes.co.uk

Shipping and Delivery:

We ship anywhere within the UK.

We utilise a next-day courier service for all shipments.

In most cases, orders are delivered the next day, excluding weekends and bank holidays.

Yes, shipping fees may apply based on the size and weight of the order and the delivery postcode. We do, however, offer free shipping on orders over £499 in mainland UK.

If you're unavailable to receive your order, the courier may leave it in a safe place if you’ve specified one in your order notes or attempt delivery on the following business day. After 2 unsuccessful delivery attempts items are usually automatically returned to us by the courier companies at an additional cost so please do ensure there is someone at the delivery address to receive your order as all orders need to be signed for.

Product Range and Quality:

We offer a wide range of storage, transport, and washing solutions tailored to the needs of catering and event hire companies, as well as other industries.

Yes, we pride ourselves on offering premium products made from durable materials to ensure longevity and reliability.

Yes, many of our products are customisable to meet specific requirements, including box divider configurations and accessories along with colour identification.

Absolutely! Our products are versatile and can be used by various industries, including schools, hospitals, manufacturing, engineering, and aeronautical companies.

We offer an extensive product range, superior quality, and flexibility to cater to the needs of both individuals and multinational companies.

Ordering and Returns:

No, we have no minimum order quantities, catering to orders of any size.

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, simply return the products for a full refund (this much reach us in a condition suitable for resale).

Please contact our customer service team to initiate a return or exchange.

Yes, we offer exchanges for products subject to us receiving them within the 30-day return window. Contact our customer service team for assistance.

If you receive a damaged or defective product, please contact us immediately for a replacement or refund along with photos of the damages and the packaging and postage labels. Please also retain the product and packaging as it may required for investigations. Please note that all damages MUST be reported within 3 working days of receiving your order.

Customer Service and Contact:

You can reach us by sending an email. Our customer service team will respond during our business hours of 8:30 AM to 5:00 PM, Monday to Friday.

Yes, we have a price match promise. If you find a lower price for the same product elsewhere, we'll match it (subject to it meeting our T&C’s).

Absolutely! Our enthusiastic, friendly, and knowledgeable customer service team is here to assist with any questions or concerns.

Our customer service team primarily supports communication in English.

Yes, we can process purchase orders sent to us via email.

Payment and Credit Accounts:

Unfortunately, we do not offer credit accounts at this time but keep an eye out as we are constantly growing and hope to soon be offering them.

Payment for all orders must be made before shipping. We accept various payment methods, including credit/debit cards, PayPal and BACS payments.

Yes, you can request a quote by contacting our customer service team. Please note that in most cases our online prices are already our best offer.

We accept payment in GBP (British Pound Sterling) only.

We do not charge any additional fees for payments made through our accepted methods.

These FAQs should cover most common queries about our products, services, and policies. If you have any further questions, don't hesitate to contact us. Contact Us